Answer the question before it becomes a ticket.
A large share of support requests are “how do I…?” questions. Nextadop answers them inside the software with tips and live guides, so your team can focus on the problems that really need people.
- Tooltips & smart tips
- Live guide
- Interactive guides
Why the queue keeps growing
Repeated questions
The same how-to questions arrive every day, from every team.
Help lives elsewhere
Answers sit in a portal people don’t open while they work.
Context gets lost
Tickets arrive without screenshots or steps, and take longer to solve.
Fewer how-to tickets
Routine questions are answered in the software itself.
Faster answers
Help is instant, any time of day, in any language.
Focused support teams
Agents spend time on issues that truly need them.
A map of confusion
Search and tip data show where your software needs work.
Self-service at the point of need
Help appears where the question starts: on the field, the button, the screen.
Ask the live guide.
Pick a question or type your own. The answer is a guide that points at the real screen.
From kickoff to live in weeks.
- Week 1
Analyse top tickets
Find the ten how-to questions that arrive most often.
- Week 2
Build answers in place
Tips and guides on the screens where the questions start.
- Week 3
Open the live guide
Launch the in-app help panel for everyone.
- Ongoing
Close the gaps
Unanswered searches tell you what to build next.
One digital adoption platform, on top of every tool your teams already use
Questions, answered.
No. It reduces routine how-to requests so your help desk can focus on real issues.
Yes. Existing articles can appear in the live guide next to interactive guides.
Start with your most frequent ticket categories, then follow the unanswered-search report.
Let’s build your first guide together.
Thirty minutes, your own application, a real guide at the end. No slides.